2. Personal Information We Collect
Information You Provide to us
Account Information: Upon creating an account on artifactz.io, we gather personal details you voluntarily provide, including your name, email address, and phone number. Notably, all the aforementioned information is optional except for the email address. If you decide to subscribe to one of our paid plans, we also collect your billing address.
Payment Information: Subscribing to our paid plans involves the use of a third-party service like Stripe for payment processing. These applications will gather necessary details from you, such as your name, email address, mailing address, payment card information, and other billing information, to facilitate payments on behalf of IKtech Limited. It's important to note that IKtech Limited neither receives nor stores your payment information. However, it may receive and store data associated with your payment (e.g., payment confirmation, last four digits of your credit card, and your country of origin).
Communication Information: We gather personal details from you, including your email address, phone number, mailing address, and marketing preferences, when you seek information about our Services, subscribe to our newsletter, or engage in communication with us.
Automatically Collected Technical Information
As you utilise our Services, certain information is collected automatically. This encompasses your Internet Protocol (IP) address, user settings, MAC address, cookie identifiers, and other unique identifiers. Additionally, details about your browser, operating system or device, location information (inferred from your IP address), internet service provider, pages visited before, during, and after using the Services, as well as insights into the links you click and how you interact with and use the Services, may be gathered.
Cookies and Analytics Information: Both we and third parties, which may provide content, advertising, or additional functionality in connection with the Services, employ cookies, local storage, and other technologies (“Technologies”) to automatically gather information through the Services. These Technologies, essentially small data files placed on your device, enable us and our partners to capture specific details whenever you visit or interact with our Services.
Cookies: These are small text files placed in device browsers to store preferences. To learn more about controlling the data collected by cookies, refer to the “Your Choices” section below.
Analytics: To gather and process analytics information on our Services, we utilise Google Analytics and other service providers. For further details on how Google handles data, visit www.google.com/policies/privacy/partners/. If you wish to opt out of Google Analytics’ data collection and processing based on your website usage, you can do so by visiting http://tools.google.com/dlpage/gaoptout.
3. How we use Your Information
Providing and managing the Services or information requested, such as:
- Tenant creation;
- Managing your information and account;
- Responding to questions, comments, and other requests;
- Processing payment card and/or other financial information to facilitate your use of the Services;
- Managing payments and recovery of debts due to us;
- Addressing requests for customer or technical support; and
- Responding to requests related to personal information processed about the individual.
Legal Basis: Performance of the contract with you; Necessary for our legitimate interests in debt recovery; Necessary for our legitimate interests in responding to and communicating with you (where no contractual relationship or legal obligation exists); Necessary to comply with legal obligations (including national data protection and consumer protection laws, such as responding to requests related to personal information processed about the individual).
Legal Basis: Performance of the contract with you; Necessary to comply with legal obligations, including national data protection and consumer protection laws.
Administration and Protection of Our Business and Services, encompassing troubleshooting, data analysis, testing, system maintenance, support, reporting, internal quality control, safety, and hosting of data. This involves processing your Account Information, Communication Information, Technical Information, Service Use Information, Student Account Information, Marketing Program and Co-Promotional Activities Information, and Customer Service Information.
Legal Basis: Performance of the contract with you; Necessary for our legitimate interests (in running our business, providing administration and IT services, ensuring network security, preventing fraud, and in the context of business reorganisation or group restructuring exercises); Necessary to comply with legal obligations, including national data protection and information security laws.
Utilising Data Analytics to Enhance Our Website, Products/Services, Marketing, Customer Relationships, and Experiences. This involves processing your Technical Information, Service Use Information, and Customer Service Information.
Legal Basis: Necessary for our legitimate interests (defining customer segments for products and services, maintaining the relevance of our services, developing our business, and informing marketing strategy). Consent (in certain cases - refer to our cookie consent tool).
4. Your Choices
You have the right to opt out of certain uses of your personal information.
Cookies: We solely employ strictly necessary and analytics cookies, and opting out is not applicable.
5. Your Privacy Rights
In accordance with applicable law, you have the right to:
- Confirm whether we are processing your personal information;
- Request access to your personal information;
- Request correction of your personal information if it is inaccurate or incomplete. Tools may be provided for you to do this yourself;
- Request deletion of your personal information. Please note that in some cases, we may need to retain your personal information to comply with legal requirements, even if a deletion request is made;
- Object to our processing of your personal information;
- Revoke your consent to our processing of your personal information;
- Opt-out of marketing communications;
If you wish to exercise any of these rights, please contact us as outlined below. We will handle such requests in accordance with applicable laws. To safeguard your privacy, we will verify your identity before proceeding with your request.
6. Data Retention
In cases where there is no ongoing legitimate business need or legal obligation to process or retain your personal information, we will either delete or anonymise it. If deletion or anonymisation is not immediately feasible (e.g., due to storage in backup archives), we will securely store and isolate your personal information from further processing until deletion becomes possible. You can request the deletion of your personal information at any time, as detailed in the "Your Privacy Rights" section above. However, please note that account deletion is necessary for us to fulfil this request, as your personal information is essential for maintaining your account.
7. Security of Your Information
For matters related to security, privacy, and administration concerning your use of the Services, we may communicate with you electronically. In the event of a security system breach, we will make efforts to notify you electronically, whether through a notice posted on the Services, by mail, or via email.